1. Failed edits: automatic refund
If a reel or a change request fails to process for any reason, the credits for it are returned to your account automatically. You will see the refund in Payment History.
2. Not happy with a reel
Use a change request first (the first one is free for every reel). If we still cannot fix a real problem with the edit, contact us within 7 days of delivery and we will return the credits for that reel.
3. Unused credit packs
- You can cancel a purchase and get your money back within 7 days of payment, as long as no credits from that pack have been used.
- If you used some credits from a pack, the remaining credits stay in your account (they never expire), but the pack is not refundable in cash.
- Free signup credits and promotional credits are not refundable.
4. How refunds are paid
Approved money refunds are sent to the original payment method (for example the same UPI ID) within 5–7 working days. Credit refunds appear in your account immediately.
5. Orders not yet paid
An order that you created but did not pay for can be cancelled any time from My Orders. Nothing is charged.
6. Delivery
Paviga sells digital credits and digital videos. Nothing is shipped. Credits are added to your account after payment confirmation (usually within a few hours, at most 24 hours). Edited reels are delivered to your account for download.
7. How to request a refund
Use the contact form or WhatsApp +91 91600 95201 with your account email and order ID.